- Purpose: Enhance the Quality Use of Medicines (QUM) and reduce adverse medicine events.
Referral and Eligibility
- Referring Practitioners:
- General Practitioner (GP)
- Specialist in Pain Medicine
- Specialist Physician
- Specialist Psychiatrist
- Specialist in Palliative Medicine
- Referral Process:
- Patients choose to provide the referral to their usual Community Pharmacy or another Service Provider (e.g., sole trader Accredited Pharmacist).
- Eligibility Criteria:
- Hold a current Medicare card or Department of Veterans’ Affairs (DVA) card.
- Live in a community setting.
- At risk of or experiencing medication misadventure.
- Identifiable clinical need confirmed by the Referring Medical Practitioner.
- More than 5 regular meds
- More than 12 doses/day
- Recent significant change in medication
- Meds with narrow therapeutic index/need monitoring
- Symptoms suggest adverse reaction
- Sub-optimal response to treatment
- Suspect non complaince
- Difficulty managing because literacy/language
- Impaired sight/confusion/dementia/cognitive
- Multiple doctors
- Recent discharge facility/hospital
- Not eligible if currently an in-patient at a hospital, transition care facility, or resident of an Aged Care Facility.
HMR Process
- Collaborative Effort:
- Involves the Referring Medical Practitioner, GP (if not the Referrer), Accredited Pharmacist, Patient, healthcare team members, and where appropriate, a carer.
- Initial Interview:
- Conducted by an Accredited Pharmacist to improve the Patient’s understanding of their medicines.
- HMR Report:
- Produced by the Accredited Pharmacist after the initial Interview.
- Outlines findings and recommendations.
- Aims to assist the Referrer and Patient in developing a medication management plan.
- Provided to the Referrer, GP (if not the Referrer), and any other healthcare team members as requested by the patient.
- Should be uploaded to the Patient’s My Health Record (if available).
Follow-Up Services
- Follow-Up Interviews:
- Up to two follow-ups can be conducted if clinically indicated.
- First follow-up: No earlier than one month and no later than nine months after the initial Interview.
- Second follow-up: No earlier than one month after the first follow-up and no later than nine months after the initial Interview.
- Indications for Follow-Up:
- Determined during the initial HMR Report based on medication-related problems identified.
Participation and Registration
- Service Providers:
- S90 Community Pharmacies and entities with an Accredited Pharmacist relationship can register.
- Must meet eligibility requirements and agree to the Pharmacy Programs Administrator General Terms and Conditions.
- Register on the Pharmacy Programs Administrator Portal.
- Funding:
- HMR Services under the 7CPA must be provided at no charge to the Patient if they meet eligibility criteria.
- If ineligible or non-consenting to data sharing for claims, the service can be offered at the Patient’s cost.
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